We're a Midlands housing association, providing homes and services that help people to live independently.

35000

Homes across the Midlands

54

Local authorities

70000

Tenants using our services

  • We provide a range of housing options for those who need an affordable place to call home 
  • Balance great tenant service and value for money
  • We build new homes for social and affordable rent and support those who want to move into home ownership
  • Be the first point of call for others in the sector, and those who want to work in partnership with a leading housing provider

 

24
Annual Performance Report

Find out how we performed in the last financial year and what we've committed to improve on in the year ahead.

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Supply to us

We have contracts with over 140 different suppliers providing organisations of all sizes with opportunities for business.

Cover Of Our New Corporate Plan
Our corporate plan

Our corporate plan, Tenants at Heart, lays out our strategy up until 2030. It puts tenants at the heart of everything we do. 

A Midland Heart employee smiling

Our service standards

We deliver a number of different services, and our service standards help you to know what to expect from us, click the button below to take a look.

Find out more

Our customer service standards

It's really important to us that we're treating our tenants with respect and courtesy, which is why we embed the #MHMindset. This covers our culture as an organisation and the behaviours that we ask our colleagues to demonstrate on a daily basis.