Contact us
Our dedicated teams are here to help with a variety of issues and are well equipped to answer your queries at the first point of contact.
To make it easier, you can access some of our services by filling out our feedback form, which can help if you want to set up a direct debit, report a problem, seek money advice and much more. If you do need to speak to someone you can reach our Hub on 0345 60 20 540.
Booking a repair
If you need to book, track or cancel a repair for your home, please don’t use the feedback form.
The easiest way is to download our app and details on how to download the app are available here, alongside an overview of the variety of other information you can access.
Alternatively, to book a repair you can also call our Hub on 0345 60 20 540.
Emergencies
An emergency is something that causes an immediate health, safety or security risk to you or anyone else. An emergency is also something that is causing substantial damage to your home.
- Call us to report an emergency on 0345 60 20 540.
- If you think you can smell gas, telephone 0800 111 999 straight away.
- If you can see or smell smoke, call 999 or 112 immediately.
- If there is a power cut in your area, dial 105
You can report an emergency at any time of the day or night, this includes weekends and bank holidays.
Please do not fill in a contact form or email us to report an emergency as we may not be able to get back to you quickly enough.
Contact us
How we'll contact you
It's really important that you feel safe and secure every time you speak with us, so we've pulled together some information about how we'll contact you and how you know it's really us.
Find out more
Managing my Home
From booking a repair to managing your tenancy, you can get in touch with us about anything to do with your Midland Heart home here.
Finding a new home
The place for all questions about finding a new home with us. Whether that's Midland Heart Homes, Retirement living or Mutual Exchanges.
Not a tenant?
If you're not a Midland Heart tenant and want to report a problem or request information you can do so here.
Our social media channels
You can also get in touch with us, and keep up with the latest news and advice, on our social media channels
Under the Data Protection Act (2018) we collect your information so we can manage and support our relationship with you, comply with legal obligations and improve our services. Any information you provide, will be used to process your request in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
You can find out more about how we process your data, and your rights under the Data Protection Act on our Privacy Notice.
There may be occasions when you are sent a formal Notice by a Local Authority, or other statutory agency, that has been issued against Midland Heart. If you receive such a Notice or document, please ensure that this is sent to our Company Secretary (Sarah Scott) straight away so that she is aware of the Notice and can ensure that the department(s) responsible for the subject matter of that Notice can respond to and action the same. Everyone must ensure that this requirement is complied with so that we can ensure Midland Heart complies with all of its statutory duties and obligations and within all necessary timeframes.
Please contact Sarah or the Head of Housing Litigation, Liz Hargreaves, if you are not sure whether a document you receive is a statutory Notice and they will be more than happy to assist you.
Thank you for your cooperation with this.
