It's important to us that you feel safe and secure whenever you speak to us throughout your tenancy. We closely follow the Data Protection Act (DPA) to make sure that we keep all of your personal information safe.

This page will give you some information on how we and our partners will make contact with you during your tenancy and, if you contact us, how you can be sure whoever you’re talking to is genuine.

Not sure?

If you’re ever unsure whether the person you’re communicating with is genuine, whether it’s in person, on the phone or via email, call our Hub to verify their identity. 

Do not give out personal details or information, or let someone into your home, without being certain that they are who they say they are.

 

Ways to contact us