Public Liability and Injury Claims

Injury claims are signposted to our insurers. If you wish to submit a claim, you will need to write to us by letter to our head office address (20 Bath Row, Birmingham, B15 1LZ) or email insurance@midlandheart.org.uk and include the details required below:

• Name and address
• Date of incident
• Circumstances and reason why you hold Midland Heart responsible
• Details of any injuries/effects to health sustained

On receipt of your letter of claim, we will submit your claim to our liability insurers who will formerly acknowledge the claim, and undertake investigation as necessary. At this point, our insurers or their representative will be your point of contact for the claim and any subsequent contact will need to be made to them.

If you are a legal representative, please note that MOJ portal details are as below.

For all incidents with a date of loss prior to 1st April 2023:

Policy Number: JHA-22S521-0013
Insurer: Zurich Municipal
Portal ID: C00108
Policy Holder: Midland Heart Ltd

For all incidents with a date of loss after 1st April 2023:

Policy Number: 3130584
Insurer: Protector Insurance
Portal ID: C00585
Policy Holder: Midland Heart Ltd