We have recently undergone a restructure in our Repairs and Maintenance Team which will help us grow and be better placed to deliver a first-class repairs service to our Tenants' homes. There are a number of key roles which have been created in the function, spread across four different departments; Repairs (Day-to-Day), Specialist Repairs, Repairs Quality and Repairs Performance.
If you like the sound of these opportunities, please scroll down and read through the roles for yourself. We’d be delighted to hear from you, and if you want to learn more about our wider business and how we work, feel free to visit our About Us section.
As part of your role, you'll receive the following benefits and rewards:
- Competitive salary
- Access to Brilliant Benefits – our online portal offering discounts with many big brands
- 25 days holiday rising to 30 days after qualifying service (with an option to buy additional annual leave)
- Access to our health cash plan, providing you with financial contributions towards a range of medical services including opticians, dentists or physiotherapists, and providing access to an online 24/7 GP and prescription service
- Company Pension Scheme, with up to 8% matched contributions
- One-time's annual salary life cover for all employees, plus an additional 3-times annual salary life cover if you opt into the pension
- Opportunities for progression, training and development
- Opportunity to round down your pennies to give to charity - Charity Pennies
Repairs (Day-to-Day)
As a Repairs Supervisor, you’ll be managing a team of Trade Operatives as they carry out day-to-day repairs in our Tenants' homes. You’ll lead, motivate and provide expert guidance to your team around property repairs, ensuring Midland Heart’s standards are maintained on the front-line.
You’ll hold Toolbox Talks, complete post-inspections on your team’s work and hold regular 1-to-1s with them to monitor their performance and ensure the team continues to provide excellent customer service to our Tenants and the business.
You’ll need to be an experienced people leader, ideally with a relevant construction or site management related qualification to back it up.
The role will also require you to have Construction knowledge or experience, including Health & Safety legislation & CDM Regulations.
Repairs Performance
Our Commercial & Performance Manager will play a lead role in driving and challenging operational delivery to improve the quality of services to our valued tenants. This role is central to ensure the efficient delivery of commercial activity in the department; overseeing budgets, procurement, valuations & payments, contract management and performance reporting.
You’ll lead a team of Quantity Surveyors and Contract Managers who will drive the delivery of this day-to-day.
To succeed in this role, you’ll need a commercial background and knowledge of Quantity Surveying or Management Accounting as well as an exposure to construction or maintenance works.
You’ll also have a proven track-record in managing financial and KPI performance, preferable in a maintenance or social housing setting.
As a Quantity Surveyor, your role will be to manage and oversee delivery of Midland Heart’s contracted repairs, void and special project works, using your keen attention to detail, knowledge and experience to ensure a cost-effective approach.
Your role is key in overseeing the supply chain of materials for works to be carried out and ensuring contracted services are completed work to a high standard.
For this role, you’ll need experience of managing and procuring for high-value contracts, with a working knowledge of relevant contract management and procurement legislation.
You’ll also be proficient in the use of NHF Rates and Contracts.
As a Contract Manager for the in-house maintenance team, you’ll manage responsive maintenance, void, damp & mould and disrepair works and services, ensuring they are delivered in a timely, cost effective, customer focused and safe manner
You’ll be accountable for operational management of multiple contracts and projects, being mindful of annual budgets and revenue projects whilst building strong professional relationships with colleagues across the organisation, including finance and procurement.
To succeed in this role, you’ll need to utilise your contract management skills and financial acumen. You’ll also have experience of compliance legislation and strong knowledge of contract law, specifically NHF contracts and the use of NHF rates in an operational environment.
As a Void Coordinator, you’ll be responsible for the seamless coordination of the void process, ensuring we meet our key KPI’s. This will typically include compiling void information packs, issuing works to subcontractors and keeping all involved departments updated of void progress, particularly Expected Completion Dates (ECD’s).
You’ll need to be a results-driven individual, with experience of working to and achieving KPIs.
You’ll also have extensive systems experience as well as experience analysing sets of data using Microsoft Excel.
Specialist Repairs
As Midland Heart’s Lead Surveyor, you’ll lead on the delivery of a specialist and qualified surveying service that enables the effective management, diagnosis, delivery and detailed reporting of all special repairs to our portfolio of homes.
You will lead and provide expert guidance to a team of Disrepair and Damp & Mould surveyors as they carry out specialist surveys on the front-line.
Your role is also key in analysing survey data to identify trends and recurring issues, using these insights to inform strategic plans and preventative measures across the organisation.
To succeed in this role, you’ll hold the relevant surveying credentials as well as being an experience people manager. You’ll have a keen attention to detail and an excellent understanding of relevant housing legislation.
As a Customer Liaison Manager you will lead and develop a team of Customer Liaison Officers, providing expert support therefore ensuring tenant-centric approach to the delivery of Damp & Mould and Disrepair works.
Your role is to ensure tenants feel supported and ensure they are equipped with expert guidance and advice around damp & mould and disrepair issues, helping them reduce risks in their home.
You’ll also oversee the use of remote monitoring devices to gather valuable data, working alongside internal and external stakeholders to continue to deliver service improvements.
For this role, you’ll need to have a strong focus on providing outstanding customer service and have experience dealing with complaints. You’ll also be an experienced people leader.
As a Lead Coordinator, you’ll be responsible for leading and developing a team of Co-ordinators help ensure the efficient deployment and delivery of repairs works. You’ll monitor the teams KPIs and drive performance, using your expert knowledge to provide guidance and insight on efficient ways of working.
Managing and analysing data is crucial in this role, as you’ll use this to identify areas for team improvement and create reports for senior management.
To succeed in this role, you’ll have experience of leading and motivating a team as well as experience and knowledge of scheduling housing repairs.
Repairs Quality
As a Quality Inspector, you will hold responsibility for the quality of repairs and maintenance works carried out by contractors and operatives, always striving to maintain and provide a high-quality and efficient service for our tenants.
You’ll conduct post inspections on repairs and maintenance works as well as monitor the performance of contractors and operatives and adherence to agreed-upon quality standards and timelines.
For this role, you’ll ideally hold a relevant qualification in a building related discipline or site management as well as having extensive experience carrying out or inspecting property repairs.
You’ll also be required to have a good understanding of Health and Safety legislation and CDM regulations.
