We carry out surveys of communal trees approximately every 3 years, and if we find anything wrong, we'll fix it.
We're only responsible for specific trees, these are:
- Trees in communal areas
- Trees that have fallen or are causing a danger to a person or property in a non-communal area
If we find, or are told about any dangerous trees, they'll become a priority for us.
- A tree or trees that have fallen onto a building or vehicle and have caused actual damage.
- A branch or branches that have broken off from the main trunk at close proximity to a building, structure, pedestrian zone or roadway, that have a genuine potential to cause physical damage or harm.
- A tree that is being blown violently in the wind, and is shedding light material such as leaves, twigs and small branches, that would not cause actual damage.
- A tree that has fallen at the end of a garden or is over 5 metres from a building, structure, pedestrian zone or roadway may not be an emergency, if there is no risk to person or building. Acorn will assess the pictures & will prioritise the work accordingly.
General information
- All of our trees have a tree ID on a small silver tag
- We will carry out work for blocked CCTV, security cameras & street lights
- We will not carry out work for trees blocking daylight & affecting satellite/TV signal
- We will not carry out work on a tree that is in a tenant’s own garden (unless a risk to people or property), this is your responsibility to maintain as part of your tenancy agreement
- Non-Midland Heart tenants can cut our overhanging branches back to their fence line
If you find a problem with one of our trees, please click here to report it.
