What is My Voice?
An opportunity to make a real difference.
There are lots of ways you can give feedback to us all from the comfort of your sofa. The Tenant Scrutiny team run a variety of different groups and projects so you can get involved in the ways that suit you.
Here are the 5 different areas of My Voice on how you can get involved and help shape our services.
No commitment – join in when you’d like to
If you want to be involved in helping us shape our services but feel like you’re limited on the time you can commit, joining our survey mailing list is a great way to get your voice heard.
You’ll get an email when a new survey goes live (usually about once a month), and you can decide whether or not you’d like to give feedback on that topic.
You also have the option to sign up for postal surveys, which will come to you with a freepost envelope so you can send them back to us with no cost to yourself.
Give us feedback once a month
If you love your local area and would like to help us keep the building you live in safe and tidy, become an Estate Champion. This means filling in a monthly report on services like window cleaning and grounds maintenance, as well as letting us know about any anti-social behaviour.
We’ll work directly with our Estates and Tenancy Services colleagues to make sure any issues get resolved.
Ask us about the options
This is the best way to give us feedback on the things that matter most to you. We run a range of meetings on topics such as communication, energy efficiency, repairs, and rent increases – you can come along to whichever ones interest you.
My Experience groups generally occur on a “one-off” basis, essentially like focus groups, and cover a wide variety of topics.
We’re open to any new ideas and we’re also happy to arrange Q&As with colleagues from other teams.
4 or 5 meetings per project
My Scrutiny is an area of My Voice that requires more of a time commitment, but is invaluable in helping us review and improve our services.
You would sit on a Tenant Scrutiny Panel and carry out in-depth reviews of a particular area – for example, our Digital offer, or Fairness & Respect. They look at our current processes and make recommendations for improvement which we will act on.
6 meetings a year
If you want a direct way to hold us to account and ensure we’re doing what we say we will, My Impact is the group for you.
The group meets 6 times per year and reviews a wide range of information to ensure that we’re on track with all of our projects and action plans and auditing evidence to make sure we’re meeting all the standards set by the Regulator for Social Housing.
We will ask you to do some preparation before these meetings, but you’ll be able to see the impact of your hard work pay off as this group really helps to shape our services.
Our Involved Tenants
Meet Juliet, Val and Carol our Involved Tenants sharing why they joined My Voice.
If you'd like to know more, our friendly Tenant Scrutiny team will be more than happy to have a chat!
You can drop us an email on customerscrutiny@midlandheart.org.uk
Spotlight on Tenant Scrutiny news, you can read all about it here...
Local level communication
Recently our My Scrutiny group completed a full project looking at how we communicate with our tenants about their local areas and neighbourhoods.
Meet Bob (Involved Tenant)
We recently spoke with one of our newest involved tenants to help you understand what National Involvement Week is all about...
Meet Jo (Tenant Scrutiny Officer)
It’s National Involvement week! A week to shine the spotlight on all forms on tenant and resident engagement and the people who make it happen.
Communication during repairs
We regularly carry out projects to test whether the tenant voice is being heard, to make sure you are at the centre of everything we do.
Introducing Tenant Insight
To make sure we’re able to take on board your feedback, we’ve expanded our Tenant Scrutiny team to include a new Tenant Insight strand and refresh our framework.
New Involved Tenant group
We’re opening up a new tenant involvement group which will look at some of our back-office services, including staff recruitment.
Door knocking in your area
Listening to what you have to say is the best way for us to improve our services. So, every month our Tenant Scrutiny team visit different areas to go door knocking and chat with our tenants.
Estates Champion
If you’re passionate about where you live and want to help us keep your communal spaces safe and tidy, then our Estate Champion role is perfect for you!
The 5 areas of My Voice
Our Scrutiny team run a variety of different groups and projects, and with My Voice, there are 5 key different areas that you can choose from to take part in and make a real difference.
Your feedback on Awaab’s Law
Recently, we circulated a survey to get your thoughts on Awaab’s Law. One of our Scrutiny Officers, Dylan, has given us some more information on Awaab’s Law and what you said about it.
Scrutinising our Successions process
Our Tenant Scrutiny team regularly take on projects to test whether the tenant voice being heard and to make sure our tenants are at the centre of everything we do.
Feedback from our shared owners
We want all of our tenants to be happy in their homes, that’s why we’ve started a project to improve our Shared Ownership service, which we want to be shaped by your insight.
Read our Customer Annual Report
We’ve recently released our Customer Annual Report for 2022-23 and we’re really excited for you to take a look through it and see what we’ve been up to.
Meet Dylan (Scrutiny Officer)
We thought it was time to introduce the newest member of our Tenant Scrutiny team. So, meet our Tenant Scrutiny Officer, Dylan!
Meet Sue (Involved Tenant)
For National Scrutiny Week, we’re shining a spotlight on how important tenant-led scrutiny is and how you can get involved!
National Scrutiny Week
National Scrutiny Week highlights the importance of tenant-led scrutiny in our sector. We’re joining in and encouraging you to have your say and get involved in our tenant groups!
Diversity in Retirement Living
Within our Retirement Living schemes, we want everyone to feel like they can be themselves, no matter their background or life experience. That's why we've been working to make sure our schemes are inclusive and welcoming for everyone.
