We’re excited to introduce our new tenant webpage designed just for you, which is all about transparency and action, to see how your feedback is making a real difference. We’re going to be highlighting the feedback you’ve shared with us so everything ‘you’ve said’ and what action we’ve taken in response so what ‘we did’ with it and the impact of those changes.
You said and we did – here’s what your feedback has helped us change and improve services for the better.
Total number of actions
Number of live action plans
Actions in progress
Actions completed
Action plans completed
Here's an overview of the progress we're making putting your feedback into action. This covers April 2023 - October 2024.
Completed projects
Projects in progress
Coming soon!
Below are some of the projects we’re thinking of exploring next year with your help. If there are any you’re really interested in and want us to prioritise, or if you have any other suggestions for new projects, please let us know by emailing our Tenant Scrutiny team on customerscrutiny@midlandheart.org.uk
Want to get your voice heard?
Become an Involved Tenant
If you’d like to get involved in our projects, you can join My Voice and take part in a way that suits you best, even from the comfort of your sofa! Any questions? Our Tenant Scrutiny team would be more than happy to help answer them for you.