Dates for your diary - April

Our Customer Hub will be closed on Friday 7th April and Monday 10th April for the Easter bank holidays.

How does this affect me?

On these days you won’t be able to call us to discuss housing, repairs or your rent account. You’ll only be able to report emergencies.

What is classed as an emergency?

An emergency is something that causes an immediate health, safety or security risk to you or anyone else. An emergency is also something that is causing substantial damage to your home. 

Examples of emergencies are:

• An external door which won’t lock
• An uncontainable water leak
• Having no power
• Exposed electrical wires, or water coming into contact with sockets or wiring

If you have an emergency on these dates you must report it. 

How do I report an emergency?

• If you need an emergency repair call us on 0345 60 20 540
• If you think you can smell gas telephone 0800 111 999 straight away
• If you can see or smell smoke call 999 or 112 immediately
• If there is a power cut in your area dial 105

Please do not fill in a contact form or email us to report an emergency as we may not be able to get back to you quickly enough.

What if my query is not urgent?

If you do not have an emergency you may be able to find an answer on our website or you can call our Customer Hub when we reopen on Tuesday 11th March. Alternatively, you can drop us a message on our social media channels.

What if I need to pay my rent?

You can use our customer app to:

• Make payments
• Check your balance
• View your payment history
• Download rent statements and proof of rent