In the next instalment of our Tenants at Heart series, we’re focusing on our fourth pillar, One Team Working Together for our Tenants.
From an everyday perspective, this means we’ll embed a tenant-centric culture into everything we do. We’ll also make sure that our colleagues act with empathy, honesty, reliability and professional curiosity. Together, this will help us to provide our tenants with the best homes and services.
What do we mean by this?
We’ll balance your expectations and satisfaction, and empower colleagues with the freedom to get things done. At the same time, we’ll treat you with fairness and respect, working effectively across teams to deliver positive outcomes.
What does this look like in reality?
By 2030, we will:
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Simplify how we operate and make sure decisions are made by the local experts
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Work with partners to develop a Regional Skills Academy and position housing as a career for the brightest talent
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Make sure our rewards strategy promotes a tenant-centric approach
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Continue our commitment to inclusivity and EDI
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Make sure new colleagues have the best chance of success by providing them with a consistent and high quality induction
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Set an expectation that our contractors and other partners who attend our tenants’ homes understand what we do and how we do it, and reflect it in their work
