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Annual Performance Report 2023/24
Our Annual Performance Report (previously our Customer Annual Report) for 2023-2024 is here! This year's report is slightly shorter than previous years, based on your feedback that you'd prefer shorter, more digestible reports on a more frequent basis throughout the year - rather than one long annual report!
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What's the Annual Performance Report?
Every year, we pull together a short, sharp overview of our performance over the previous financial year, as requested by you. This report covers April 2023 - March 2024.
It's really important for us to be honest and open with you, so you can see how we're handling the things that are important to you. In the report we take a look at our successes and show the impact they've had on tenants like you.
You'll find real examples of the lessons we've taken from your feedback and details of the commitments we've made to improve over the next year. We've also laid out how we spend the money we get from the rent you pay and how our management costs are broken down.
How can I share my feedback?
We really value tenant feedback and we hope that this report has shown you that we act on it. You can let us know your thoughts by filling out this quick survey.
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My Voice allows you to work closely with our Tenant Scrutiny Team. They will support you to shape our priorities and make improvements to the services we provide. By becoming one of our involved tenants your voice will make a difference!
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