In this section of our website, we’re delighted to showcase a variety of case studies which detail a number of projects we’ve been focussing on, including Modernisation, Energy Efficiency and Building Safety. We’ll continue to add to these case studies as we continue to make a difference by listening to our tenants.
We've also created our Tenant Insight Report, which shows the range of different ways we listen to your views and how your feedback has made a difference, click below to see a copy:
Part of making improvements is knowing who our tenants are, which is why we created the Tenant ED&I Report (Equality, Diversity & Inclusion), click below to see we've gather information that will help us to improve services for you:
Antisocial behaviour
Partnership working and leading the policy agenda
CCTV
Keeping our tenants & neighbourhoods clean & safe
Damp and mould
Our proactive and preventative approach to damp and mould
Energy efficiency
Tackling fuel poverty
HomeChecker
Providing on the ground, first line assurance
Intervention schemes
Delivering balanced and sustainable communities
Localised communications
Engaging with tenants on everyday services
Low Cost Home Ownership
Understanding and acting on resident feedback
Modernisation
Understanding the needs and priorities of diverse tenants
Working in Partnership
Responding to need in Birmingham
Value for money
How we're making sure our tenants are receiving value for money
Strategic disposals
Transferring 23 Extra Care schemes to Housing 21
Building safety
A changing building safety operating environment
Supporting vulnerable tenants
Caring for the social, environmental and economic wellbeing of our vulnerable tenants
