In this section of our website, we’re delighted to showcase a variety of case studies which detail a number of projects we’ve been focussing on, including Modernisation, Energy Efficiency and Building Safety. We’ll continue to add to these case studies as we continue to make a difference by listening to our tenants.
We've also created our Tenant Insight Report, which shows the range of different ways we listen to your views and how your feedback has made a difference, click below to see a copy:
Part of making improvements is knowing who our tenants are, which is why we created the Tenant ED&I Report (Equality, Diversity & Inclusion), click below to see we've gather information that will help us to improve services for you:

Partnership working and leading the policy agenda

Keeping our tenants & neighbourhoods clean & safe

Our proactive and preventative approach to damp and mould

Tackling fuel poverty

Providing on the ground, first line assurance

Delivering balanced and sustainable communities

Engaging with tenants on everyday services

Understanding and acting on resident feedback

Understanding the needs and priorities of diverse tenants

Responding to need in Birmingham

How we're making sure our tenants are receiving value for money

Transferring 23 Extra Care schemes to Housing 21

A changing building safety operating environment

Caring for the social, environmental and economic wellbeing of our vulnerable tenants